Payment & Refund / Cancellation Policy

At VibeVarie.ae, we strive to deliver excellence, variety, and innovation across our wide range of services, including E-commerce, General Trading, Cleaning Services, Travel & Tours, and Premium Cosmetics. This Payment & Refund / Cancellation Policy outlines how payments, cancellations, and refunds are handled to ensure transparency and customer satisfaction.

1. Payments

All payments for products and services on VibeVarie.ae must be made in full at the time of purchase or booking, unless otherwise agreed in writing.
We accept secure payments through major debit/credit cards, bank transfers, and approved digital wallets.
Prices are listed in AED (United Arab Emirates Dirhams) and inclusive of applicable VAT unless stated otherwise.
For subscription-based or recurring services, customers will be billed in advance according to the agreed schedule.

2. Order Confirmation

Upon successful payment, customers will receive an order confirmation via email or WhatsApp with the details of their purchase or booking.
For cleaning services and travel bookings, confirmation will include service details, schedules, and terms specific to that service.

3. Cancellations

E-commerce Orders: Customers may cancel within 12 hours of placing the order, provided the item has not been shipped. Once dispatched, cancellations are not possible.
Cleaning Services: Cancellations must be made at least 24 hours before the scheduled service. Same-day cancellations may incur a 50% service charge.
Travel & Tours: Cancellations are subject to the terms of the respective airlines, hotels, and partners. VibeVarie.ae will inform customers of applicable charges before confirming cancellation.
General Trading & Premium Cosmetics: Cancellations are only accepted prior to shipment or service initiation.

4. Refunds

E-commerce Products: Refunds are issued only for defective, damaged, or wrongly delivered items. Requests must be made within 7 days of delivery.
Cleaning Services: If customers are unsatisfied, VibeVarie.ae may provide a free re-service or a partial refund at our discretion.
Travel & Tours: Refunds depend on airline, hotel, or third-party provider policies. Service fees charged by VibeVarie.ae are non-refundable.
Premium Cosmetics: Due to hygiene standards, cosmetics are non-refundable unless defective or unopened.

Refunds, if applicable, will be processed within 7–14 working days to the original payment method.

5. Non-Refundable Situations

Change of mind after purchase.
Services already rendered or partially completed.
Products damaged due to misuse or mishandling by the customer.
Travel or booking cancellations beyond the control of VibeVarie.ae (e.g., weather, government restrictions, force majeure).

6. Contact Us

For any payment, refund, or cancellation inquiries, please contact us:

📍 VibeVarie.ae – Dubai, UAE
📧 support@vibevarie.ae

We are committed to handling every request with fairness, transparency, and professionalism.

VibeVarie